Help Center

Dear Sir/Madam,

How can we help you today? Following are some useful tips. If you need more help, please feel free to send us a few lines on the contact us page. If this is urgent, please use the messenger button at the bottom right side of this page to text us. We happily answer during our support hours.

After you add to cart, the book or item goes to the cart. While you can keep on adding your cart contnues to populate. Finally, to order, you tap (click) on the cart icon on top right side the menu bar. Alternatively, you may also tap(click) "Order Now" button on the popup summary of your cart. Each time you click on "Add to cart" button this summary pops up. When on the cart page, review your selections. You can conveniently increase or decrease of how many of each item you need. Also you may remove any book or item here. Then click or tap on "Shipping and Payment" button. By this time if you haven't logged in yet, it will take you to mobile verification page. When you will enter you will receive an SMS. A One-Time 4 digit PIN (OTP) will arrive. Enter the PIN correctly. You will get logged in, automatically. Now, the Shipping and Payment page will open. If you had previously ordered from us, you will find your name, email, shipping address and shipping type etc automatically populated. If this is your first time, then welcome! This is the only time you enter those information. Tap(click) confirm. You are done! Excellent! However, If choose bKash / Rocket offline payment type, you will need to pay to the Merchant number 01779003333 and send us the Transaction Id (TrxID). We will call you soon after the order placement. Our Team will guide you on every step if needed.

In order to receive, the best delivery experience, this is important that you, enter you address as detailed as possible. However, in some case, if there is error in your address, our support team will call your mobile number and help rectify it. Therefore, please keep alert and receive any call from our help line numbers, listed below. If your delivery address is within the Dhaka City, our delivery person will call you before delivery. If your address is in anywhere else in the world (including Bangladesh), our designated courier partner will deliver the parcel to you. You can always contact our help line numbers in case of any help or if you are unavailable to receive parcel. In addition, you may send us message by in-boxing us on our Facebook(TM) page here

At eBoighar, the best and most friendly return process awaits if you need. This is a pledge from us. We continued to serve since October, 2012. Thousands and thousands of students, educators, professionals loved and trusted us. We deeply value this trust. Details of our return policy is available in the Terms and conditions page. By ordering here, you agree to abide by these terms and conditions. In brief, You can return your whole order or part of the order, provided that the order constitutes multiple distinguishable items, if you find the order (or items) defective. For example, in case of books torn pages, missing pages, wrong book, wet, damaged by rain water etc. are valid defect that qualify for a book to be returned. In such cases eBoighar replaces the item. In case, we can't replace, we return the book's price. We trust YOU.

When your book or item return gets accepted, you get refund. Refund goes through the same payment method which you used to pay us. Exception is with cash on delivery (CoD). We generally, call you to collect your approval on refund method we are going to use. This gets handled on case by case basis.

At any point in whole ecommerce service, if you encounter any inconvenience and want to complain to the top management of eBoighar, please send email to info@eBoighar.com. Top management and the Founders of eBoighar daily review any email forwarded to this address.

You can provide review and feedback at eBoighar's Google business list and also at Facebook page.

Visit Print & Bind page. Enter the number of pages in your document, how many copies you require, the type of binding you require. Then upload your file. Supported file formats are doc,docx,xls,xlsx,pdf,zip,rar. Max file size is 100MB. If your files size is larger than 100MB please contact us. When you enter number of pages, the add to cart buttons will appear for each possible printing packages we offer along with their total cost. Choose from one of them. Then follow the usual ordering process.

If you are an author who wants to enlist book(s) on eBoighar, there is a super easy option.As an author, you can enlist all your books also see how they are selling by weeks/months and so on. You can also notify us if a certain books information needs update. This a nice easy way to keep in close touch with sales data of your book. First log in to your account on eBoighar. On the profile page, you will find a check box to declare that you are an author. We will contact you to confirm your access to author's features.

As a publisher when you want to enlist book(s) on eBoighar, there is a super easy option.As a publisher, you can enlist all your books also see how they are selling by weeks/months and so on. You can also notify us if a certain books information needs update. This a nice easy way to keep in close touch with sales data of your book. First log in to your account on eBoighar. On the profile page, you will find a check box to declare that you are a publisher. We will contact you to confirm your access to publisher's features.

In order to order from abroad, you will need to log in using your facebook or google account. Then make sure that you enter a correct international mobile number. We will call you to update your ordering information and provide details help in shipping options. Enjoy cheap price in Bangladesh.

GoGoBangla, Sundarban Curier, Uparjon.

Usually, if your delivery address is in other districts in Bangladesh, you will receive parcel through Sundarban Courier Service. The nearest branch of Sundarban calls you to notify arrival of package. They don't make home delivery.

Visit the order history page. You will need to log in to access it. Our order history remain protected from outsider's access.

If you have paid by bKash or Rocket offline method, that means by dialing, #* etc. sequence from your own mobile phone or from an agent, you will need to notify that transaction ID (TrxID) so that your order gets approved. For that, you will visit Enter TrxID page and submit. Please make sure to submit the correct amount. If you need to make multiple transactions for a single payment you may also do so. Your order ships after transaction clears.

Visit order history page. Then click on more button next to the order number which you want to see in details. If your order generated invoice you will find a button on order details page to print invoice. Please feel free to reach us for any assistance.

If this is the first time you are ordering, you may go straight into regular ordering process. Go to cart; review items/books ordered; then press button to visit shipping and payment page. You will be forwarded to mobile number verification. When verified, it will take you to shipping and payment page. This means you are already logged in. If you had ordered before using the same mobile number, after mobile verification, you will find your name address etc fields are already populated from previous ordering info. Alternately, if you set our password with respect to your mobile number you can also use that by visiting the login page.

We keep you notified at every step of your experience by sending informative SMS. That is why we need a verified mobile number. Don't worry it usually takes only less than a couple of minutes.

Call the delivery person soon. Often, he would be just a few blocks away from you. He will return and deliver. This is often the fastest way. However, if your realized late that the delivery person left in that case you request us to reschedule delivery by making call / messenger / google chat request.

Visit order history page. Your order status is written next to your order number. If you need more details of status you can see order details information by visiting the order details page.

No. But it is better when you log in. That way you can get best service.

Yes. If you forget to login, while ordering your mobile number will go through verification and when done it will automatically log you in.

Yes. Where do you live?

Yes.

Visit the corporate order page and place the order. We encourage you to send email also. Our sales manager will contact you. Usually, this works nicely. However, if you are in urgency please feel free to give us a call on our hotline numbers.

Usually, we refund through bKash or Rocket. Please contact us if you see any issue.

Replacement ususally takes 2~4 days after your returned item / book reaches at our office. If replacement is not available at the moment, we contact you and process refund of your money.

Our office hours are from 9AM to 6PM all 7 days. However, our support hours extend till mid night 11:59PM.

Please call the delivery person. Usually, that’s the fastest way to get him to return and deliver it. Also, you may call us, we will reschedule it.

Yes. Usually, delivery agent contacts first and reschedules delivery time. If you require please contact us.

If your delivery gets delayed, immediately notify us by a quick phone call. You can also send us chat or text messages. Lots of the times google chat provides one of the fastest response. You can google with eboighar and on google's business listing you will find chat option if you are on a mobile device.

If you feel this is a loss of our promise of best service, please contact our support center by messenger, call us our hotlines. The support person will ask your order number and may also ask your mobile number which you used to submit the order optionally. You can find list of your orders at order history page.

Yes. However, this is not necessary. If you find any issue with the parcel, you can notify us and we will arrange replacement, refund etc. For details please visit our return and refund policy.

You will receive text notification by SMS or by Messenger. In addition, you may also get call from our support office.