0 My Cart at eBoighar.com
link to eBoighar home     >     Help Center
Help center

Help Center

Dear Sir/Madam,

How can we help you today? Following are some useful tips. If you need more help, please feel free to send us a few lines on the contact us page. If this is urgent, please use the messenger button at the bottom right side of this page to text us. We happily answer during our support hours.

How can I order products?

Browse products and click button to gather products to buy together.

Click icon at the top-right corner of the page or Go to Cart button of the Cart Summary pop-up to view the products you have added to your cart.

Review your products and subtotal amount at Cart page. Adjust (Remove/increase/decrease) the number of your products clicking and icons.

click the Shipping & Payment button to provide shipping address/type, payment preferences and view your final payable amount.


If you are not logged into our system currently, you will redirect to otp login where you will verify your mobile number using OTP sent to your phone or click Log in button to login.

After successful login or verifying your mobile phone number, you will redirected to Shipping & Payment page.

Change/provide your name, mobile phone number, shipping address correctly. Also select your district, delivery type and payment method.

How I apply my coupon/voucher codes?

At Shipping & Payment page. Enter coupon/voucher code to get discount by clicking

button at the right middle of the page.

Follow the instructions "How to pay" for your selected payment method at the right side.

How to Pay ?

If you choose Card Paymnent or Bkash Online as payment as payment method and click . Then You will be redirected to your selected payment portal.


1. Bkash Online Payment => Enter phone number, then enter you OTP sent at your phone. Then confirm payment.
2. Card Payment => Select VISA/MASTER CARD/AMEX card. Then enter you OTP sent at your associated phone. Then confirm payment.
After payment is done, you will be redirect to Order Success page and order confirmation SMS will be sent to your phone. Please save the order number for future references.
If you choose Bkash offline/Rocket offline, then follow instructions at How to bKash How to Rocket to complete payment.
Bkash/Rocket Merchant Numbers
For Bkash Offline method, you can enter your transaction id sent by bkash to your mobile at Enter TrxID
Or, you can send the transaction id to us through our hotlines 01795401010
For COD (Cash On Delivery) method, You can pay to courier/our delivery representative.
Track your order at Order History page.
How will be my products delivered?

Provide us your address as detail as possible to get best delivery experience. Inside Dhaka city, the products will be delivered by our delivery team. Outside Dhaka city (including outside Bangladesh), the products will be delivered via our courier partners.

How can I be sure that eboighar is processing my order?

After you get SMS from eBoighar for order placement, our team will contact you via your phone number provided at Shipping & Payment page. Keep alert about any call from our helplines.

My order tracking shows, the products are delivered but I did not get them?

If this case arises, or any other problem happens, please contact with our team calling at our helplines or social media pages.


Helplines & Social Media Links
Order and payment process

After you add to cart, the book/item goes to the cart. you can keep on adding books/items. Finally, to order, you tap (click) on the cart icon on top right side the menu bar or you can also tap(click) Order Now button on the popup summary of your cart. Each time you click on Add to cart button this pops up. When in the cart, review the books/items you have taken. You can conveniently increase or decrease of how many of each book /item you want to buy. Also you may remove any book or item here. Then click or tap on Shipping and Payment button. By this time if you haven't logged in yet, you will enter your mobile number for verification. An SMS carrying a One-Time 4 digit PIN will arrive at your mobile. After you enter the PIN correctly, you get logged in, automatically. Now, the Shipping and Payment page shows up. If you have previously ordered from us, you will find your name, email, shipping address and shipping type will automatically populated. If this is the first time for you, then welcome! This is the only time you enter those information. Tap(click) confirm. You are done! Excellent! However, If choose bKash / Rocket offline payment type, you will need to pay to the eBoighar Merchant number 01779003333 and send us the Transaction Id (TrxID). We will call you soon after the order placement. Our Team will guide your every step if needed.

Delivery process

In order to receive, the best delivery experience, this is important that you, enter you address as detailed as possible. However, in some case, if there is error in your address, our support team will call your mobile number and help rectify it. Therefore, please keep alert and receive any call from our help line numbers, listed below. If your delivery address is within the Dhaka City, our delivery person will call you before delivery. If your address is in anywhere else in the world (including Bangladesh), our designated courier partner will deliver the parcel to you. You can always contact our help line numbers in case of any help or if you are unavailable to receive parcel. In addition, you may send us message by in-boxing us on our Facebook(TM) page here

Return process

At eBoighar, the best and most friendly return process awaits if you need. This is a pledge from us. We continued to serve since October, 2012. Thousands and thousands of students, educators, professionals loved and trusted us. We deeply value this trust. Details of our return policy is available in the Terms and conditions page. By ordering here, you agree to abide by these terms and conditions. In brief, You can return your whole order or part of the order, provided that the order constitutes multiple distinguishable items, if you find the order (or items) defective. For example, in case of books torn pages, missing pages, wrong book, wet, damaged by rain water etc. are valid defect that qualify for a book to be returned. In such cases eBoighar replaces the item. In case, we can't replace, we return the book's price. We trust YOU.

Refund process

When your book/item return gets accepted, you get refund. Refund goes through the same payment method which you used to pay us. Exception is with cash on delivery (CoD). We generally, call you to collect your approval on refund method we are going to use. This gets handled on case by case basis.

Complain process

At any point in whole ecommerce service, if you encounter any inconvenience and want to complain to the top management of eBoighar, please send email to info@eBoighar.com. Top management and the Founders of eBoighar daily review any email forwarded to this address.

Review process

You can provide review and feedback at eBoighar's Google business list and also at Facebook page.

How to request for print

Visit the print and bind page. Enter the number of pages in your document, how many copies you require, the type of binding you require. Then upload your file. Preferred format is pdf, doc, docx, zip / rar file. Max file size is 10 MB. If your files size is larger than 10MB please contact us. When you enter number of pages, the add to cart buttons will apear for each possible printing packages we offer along with their total cost. Choose from one of them. Then follow the usual ordering process.

Author book listing

If you are an author who wants to enlist book(s) on eBoighar, there is a super easy option.As an author, you can enlist all your books also see how they are selling by weeks/months and so on. You can also notify us if a certain books information needs update. This a nice easy way to keep in close touch with sales data of your book. First log in to your account on eBoighar. On the profile page, you will find a check box to declare that you are an author. We will contact you to confirm your access to author's features.

Publisher book listing

As a publisher when you want to enlist book(s) on eBoighar, there is a super easy option.As a publisher, you can enlist all your books also see how they are selling by weeks/months and so on. You can also notify us if a certain books information needs update. This a nice easy way to keep in close touch with sales data of your book. First log in to your account on eBoighar. On the profile page, you will find a check box to declare that you are an author. We will contact you to confirm your access to publisher's features.

How can I order from abroad?

In order to order from abroad, you will need to log in using your facebook or google account. Then make sure that you enter a correct international mobile number. We will call you to update your ordering information and provide details help in shipping options. Enjoy cheap price in Bangladesh.

Who are your courier partners?

GoGoBangla, Sundarban Curier, Uparjon.

How can I receive parcel from Sundarban Courier?

Usually, if your delivery address is in other districts in Bangladesh, you will receive parcel through Sundarban Courier Service. The nearest branch of Sundarban calls you to notify arrival of package. They don't make home delivery.

How can I find old orders?

Visit the order histor page. You will require to log in to access your order history. Our order history remain protected from outsider's access.

How can I submit TRxID for Bkash Offline and Rocket Offline

If you have paid by bKash or Rocket offline method, that means by dialing, #* etc. sequence from your own mobile phone or from an agent, you will need to notify that transaction ID (TrxID) so that your order gets approved. For that, you will visit Enter TrxID page and submit. Please make sure to submit the correct amount. If you need to make multiple transactions for a single payment you may also do so. Your order ships after transaction clears.

How can I view order details, how to print invoice

Visit order history page. Then click on more button next to the order number which you want to see in details. If your order generated invoice you will find a button on order details page to print invoice. Please feel free to reach us for any assistance.

How can I login by mobile number?

If this is the first time you are ordering, you may go straight into regular ordering process. Go to cart; review items/books ordered; then press button to visit shipping and payment page. You will be forwarded to mobile number verification. When verified, it will take you to shipping and payment page. This means you are already logged in. If you had ordered before using the same mobile number, after mobile verification, you will find your name address etc fields are already populated from previous ordering info. Alternately, if you set our password with respect to your mobile number you can also use that by visiting the login page.

Why does it verify my mobile number?

We keep you notified at every step of your experience by sending informative SMS. That is why we need a verified mobile number. Don't worry it usually takes only less than a couple of minutes.

The delivery person came and left, I missed. What should I do?

Call the delivery person soon. Often, he would be just a few blocks away from you. He will return and deliver. This is often the fastest way. However, if your realized late that the delivery person left in that case you request us to reschedule delivery by making call / messenger / google chat request.

How do I see my order status?

Visit order history page. Your order status is written next to your order number. If you need more details of status you can see order details information by visiting the order details page.

Is it needed to log in to browse in eboighar?

No. But it is better when you log in. That way you can get best service.

Is it needed to log in to make an order?

Yes. If you forget to login, while ordering your mobile number will go through verification and when done it will automatically log you in.

Does eboighar delivery internationally?

Yes. Where do you live?

Can I order gift from abroad?

Yes.

How can I place corporate order?

Visit the corporate order page and place the order. We encourage you to send email also. Our sales manager will contact you. Usually, this works nicely. However, if you are in urgency please feel free to give us a call on our hotline numbers.

How can I track status of my refund?

Usually, we refund through bKash or Rocket. Please contact us if you see any issue.

When I request a replacement when will I get it?

Replacement ususally takes 2~4 days after your returned item / book reaches at our office. If replacement is not available at the moment, we contact you and process refund of your money.

What are your office hours?

Our office hours are from 9AM to 6PM all 7 days. However, our support hours extend till mid night 11:59PM.

I missed the delivery of my order today. What should I do?

Please call the delivery person. Usually, that’s the fastest way to get him to return and deliver it. Also, you may call us, we will reschedule it.

Will the delivery be tried again if I'm not able to collect my order the first time?

Yes. Usually, delivery agent contacts first and reschedules delivery time. If you require please contact us.

The delivery of my order is delayed. What should I do?

If your delivery gets delayed, immediately notify us by a quick phone call. You can also send us chat or text messages. Lots of the times google chat provides one of the fastest response. You can google with eboighar and on google's business listing you will find chat option if you are on a mobile device.

What should I do if my order is approved but hasn't been shipped yet?

If you feel this is a loss of our promise of best service, please contact our support center by messenger, call us our hotlines. The support person will ask your order number and may also ask your mobile number which you used to submit the order optionally. You can find list of your orders at order history page.

Can I take the shipment after opening and checking the contents inside?

Yes. However, this is not necessary. If you find any issue with the parcel, you can notify us and we will arrange replacement, refund etc. For details please visit our return and refund policy.

How do I know my order has been confirmed?

You will receive text notification by SMS or by Messenger. In addition, you may also get call from our support office.

Over more than 8 years now, eBoighar continued to fulfill people's need for academic, professional and personal books. Currently, books range from textbook, guidebook, question banks, exam preparation guide to fiction, non-fiction and religious, Islamic; from nursery to PhD level. When book lovers need some rare books, they request us through "Find my books" page. We happily assist. We also sell many useful leaning tools and accessories. Our medical tools and aprons continue to make thousands happy throughout the year. Convenient electronic payments, cash on delivery, easy, just and generous returns & refunds... all earned love of buyers. We solve complaints with tenderness and sincere hearts. We commit to best price and quality.

We work hard to create equal opportunities of succeeding for all students. For all academics, professionals and individuals. For all buyers, suppliers and patrons, regardless of their locations. We spread capabilities in the most economic and innovative means possible. So join us today. Search, browse and buy. Send us your idea. Together, we build a beautiful future.

TOP OF PAGE

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.