Terms and Conditions

Updated: October 14, 2019

Please review eBoighar.com provides website features and services to you subject to the following conditions. If you visit or shop or become a member at eBoighar.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future eBoighar service or business (e.g., Your Profile) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your visit to eBoighor.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit eBoighar.com or email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of eBoighar or its content suppliers and protected by Bangladesh and international copyright laws. The compilation of all content on this site is the exclusive property of eBoighar and protected by BANGLADESH and international copyright laws. All software used on this site is the property of eBoighar or its software suppliers and protected by Bangladesh and international copyright laws.

TRADEMARKS

eBoighar maintains a non-exhaustive list trademarks. Please email or call us to collect the list. In addition, eBoighar.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of eBoighar in the BANGLADESH and/or other countries. eBoighar's trademarks and trade dress may not be used in connection with any product or service that is not eBoighar's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits eBoighar. All other trademarks not owned by eBoighar that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by eBoighar.

LICENSE AND SITE ACCESS

eBoighar grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of eBoighar. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of eBoighar. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of eBoighar without express written consent. You may not use any meta tags or any other "hidden text" utilizing eBoighar's name or trademarks without the express written consent of eBoighar. Any unauthorized use terminates the permission or license granted by eBoighar. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of eBoighar.com so long as the link does not portray eBoighar, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any eBoighar logo or other proprietary graphic or trademark as part of the link without express written permission..

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. eBoighar does sell text books for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use eBboighar.com only with involvement of a parent or guardian or if you have to make call to us please let your parent of guardian make the call on your behalf. eBoighar reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. eBoighar reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant eBoighar a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant eBoighar the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify eBoighar for all claims resulting from content you supply. eBoighar has the right but not the obligation to monitor and edit or remove any activity or content. eBoighar takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

eBoighar respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please call or email us.

PAYMENT, SHIPPING, RISK OF LOSS AND TITLE

We offer Cash on Delivery (COD) and bKash as payment methods as of this current policy update. We provide estimates of shipping schedules. However, these are estimates only and do not constitute any form of guarantee. eBoighar does not take liability of delay in shipments. Often times, delivery may get delayed due to rough weather, external infrastructural disruption including but not limited to unusual traffic, road blockage, political turbulence and other unforeseen circumstances. Title and risk of loss and damages of ordered item(s) rest on you upon delivery of the order to you if delivery is done by eBoighar's own delivery process.

In general, all items purchased from eBoighar are made pursuant to a shipment contract with a 3rd party courier partner. This means that the risk of loss and title for such items pass to you upon our delivery to the courier partner. However, in case your notify any such loss, eBoighar, at its completely own discretion may replenish such loss.

RETURNS, REFUNDS AND CANCELLATION

We relentlessly try to satisfy our customers. However, in the circumstances where we might have failed in that pursuit, you, as a customer, have the right to return your purchase. You can return your whole order or part of the order, provided that the order constitutes multiple distinguishable items, if the order (or items) is found defective. For example, in case of books torn pages, missing pages, wrong book, wet, damaged by rain water etc. are valid defect that qualify for a book to be returned. In such cases eBoighar replaces the item. We trust our customers.

If you are unsatisfied with your purchase upon receiving it you will get complete replacement if it meets the following criteria:

• You request it within 3 days from the delivery date, in case of CoD OR within 5 days from the delivery in case of bKash payment. Note: here, count of days means any day business or non business.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with. There cannot be any marking or writing on the books or any sign of usage.
• If free promotional item(s) accompanied the returned item, the free item(s) must also be returned.
• Refund/ replacement for products are subjected to inspection and checking by eBoighar Return department.
• Damages due to negligence, improper usage will not qualify for a replacement or refund.
• Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund.
• If you have paid Cash on Delivery (CoD) you have to claim the return within 3 days of delivery. A return isn't possible after the 3 days limit.
• If you have paid by bKash you can claim the return within 5 days of the delivery. After that a return will not be possible.
• In unusual cases, you can reach our team for further questions 24/7under.
• Please note that eBoighar will not process replacement or refund until the item arrives at eBoighar’s return department.
• Accepted reasons for replacement or refund:
  • Item is damaged, defective or not as described.
  • Size mismatch for clothing (apron etc.).
  • Wrong item sent.

Return Procedure:

Contact eBoighar Customer Care team by calling 01795401010 or by emailing care@eboighar.com within 03 days after receiving your order.

1. If you are located within the Dhaka City, we offer a free pick up service for your return/replacement.
2. If you are outside of Dhaka City, you have to send items on your own responsibility to our office address.

Once we pick up or receive your return, we will run a quality check on it as per the above criteria. If this returned item is qualified, we will replace it with a new one if it is available or we will refund. However, in the rarest of rare cases, should the item returned does not meet qualification to get replacement or return, then dispute resolution procedure will be followed as per governing of Bangladesh.

Refund Procedure:

We refund after our return department evaluates your return. If a replacement is possible, it will always be replaced and no refund will be processed. However, if the item is out of stock, you will receive a full refund. If your return qualifies for a return as assessed by the return department, it may take up to 5 business days to process your refund payment from the day the return department clears it. Usually return department clears an item in 1~2 business days. That means it may take up 7 business days from the date of arrival of your return item at eBoighar’s office.

We refund the full amount including shipping charges. That means you will get refund for charge incurred while shipping the item back to eBoighar’s address from outside of Dhaka. However, the refundable amount on return charge will not exceed the amount that eBoighar charged you to ship the order to your address. If in case, you have returned a part of your whole order (i.e. one or multiple few items/books), then the maximum refundable return shipping charge will not exceed the amount that we would charge you to ship the item(s) to your address.

All refunds are done through bKash. There is no option for refund in cash.

If you do not receive refund within 7 business days, please contact eBoighar by email at care@eboighar.com

Order Cancellation:

You can cancel an order before it has been shipped. Usually, if you order before 3 pm on any day and if all items in the order is in stock, your order is shipped by 6 pm on that same day. If you order after 3pm on any day, it is shipped by 6 pm of the following day. You will need to contact our customer care team at 01795401010 and request for cancellation. Order cancellation by email, messenger or SMS does not guarantee on time cancellation even your email / messenger message or SMS arrived before 6 pm.

• If you selected Cash on Delivery (COD), there will be no amount to refund because no payment occurred as yet.
• If you already paid by bKash™ and you requested order cancellation before the order got shipped, you will get full refund of your order amount. However, such refund may take up to 2 business days to get executed.

PRODUCT DESCRIPTIONS

eBoighar attempts to be as accurate as possible. However, eBoighar does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by eBoighar is not as described, your sole remedy is to return it in unused condition.

If you already paid by bKash™ and you requested order cancellation before the order got shipped, you will get full refund of your order amount. However, such refund may take up to 2 business days to get executed.

PRICING

Except where noted otherwise, the List Price displayed for products on eBoighar website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to items sold by eBoighar, the price of an item does not get confirmed until you order. Despite best efforts, a small number of the items in eBoighar catalog may be mispriced. If an item's correct price is higher than stated price, eBoighar will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY eBoighar ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. eBoighar MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, eBoighar DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. eBoighar DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM EBOIGHAR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. eBoighar WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTES

Any dispute or claim relating in any way to your visit to eBoighar.com or to products or services sold or distributed by eBoighar will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Bangladesh Arbitration Act 2001 and Bangladesh arbitration law apply to this agreement.

Both eBoighar and you, each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

APPLICABLE LAW

By visiting eBoighar.com, you agree that the Bangladesh Arbitration Act 2001, applicable Bangladesh law will govern these Conditions of Use and any dispute of any sort that might arise between you and eBoighar.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review eBoighar's other policies, such as pricing policy, posted on this site. These policies also govern your visit to eBoighar.com. eBoighar reserves the right to make changes to this site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

ADDRESS

eBoighar.com Limited.

215/A, Outer Circular Road

Baro Moghbazar, Dhaka 1217

https://eboighar.com

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide eBoighar.com's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying eBoighar that your copyrighted material has been infringed.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site, including the auction ID number, if applicable;
• Your address, telephone number, and email address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

eBoighar.com's Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

COPYRIGHT AGENT

eBoighar.com

215/A, Outer Circular Road

Baro Moghbazar, Dhaka 1217

email: info@eboighar.com